Premiumkitz is a curated luxury apparel brand dedicated to timeless
design, superior craftsmanship, and exclusive experiences. Each piece
reflects our commitment to elegance, quality, and individuality.

Disclaimer: PremiumKitz is an independent entity and is
not affiliated with, endorsed by, or officially connected to any of the
luxury brands featured on our platform.

• All Premiumkitz orders are processed same day and delivered within 1-2 Business days.
• Yes, we proudly ship worldwide.
• Once your order ships, you’ll receive a tracking link via email.
  
  
  
  
  
  

Our [Style & Fit] offers detailed measurements for each collection. If
you need further assistance, our concierge team is happy to help.

Many of our drops are limited-run to ensure exclusivity. We recommend subscribing to our newsletter to never miss a drop.

We do not offer custom pieces or make any of the luxury items that we sell.

• What’s your return policy?
  At premiumkitz,
  we take great pride in our products and work hard to ensure customer
  satisfaction. We understand that sometimes returns are necessary, but we
  have implemented certain conditions to maintain the integrity of our
  products and customer experience.
• Eligibility for Returns: Returns are accepted only
  within 14 days of the delivery date. Products must be in original,
  unused, and unopened condition. If the product has been opened or used
  in any way, returns will not be processed unless deemed defective.
• Non-returnable Items: Sale or clearance items are also final sale and non-returnable.
• Return Process: To initiate a return, customers must submit a detailed Return Request Form
  within 7 days of delivery. This form must include a clear reason for
  the return and photographic evidence (if applicable) of the product’s
  condition. Upon approval, customers will receive a Return Authorization Number
  (RAN). Returns sent without an RAN will not be processed. Return
  shipping costs are the responsibility of the customer. We strongly
  recommend using a track-able shipping service or purchasing shipping insurance for returns. We cannot guarantee receipt of your returned item without tracking.
• Restocking Fee: All accepted returns are subject to a 15% restocking fee to cover the handling, repackaging, and inspection costs.
• Refund Process: Refunds will be issued within 14 business days
  after the item is received and inspected. Refunds will be processed to
  the original payment method minus the restocking fee and any shipping
  costs.
• Defective or Damaged Items: If your item is defective
  or damaged upon arrival, you must report the issue within 48 hours of
  receiving your package. Proof of damage must be submitted in the form of
  photos and a detailed description. In cases of defects, we may offer an
  exchange or issue a partial refund at our discretion. A full refund for
  defective products is not guaranteed.
• Additional Considerations: We reserve the right to limit or refuse returns
  at our discretion if we believe the return policy is being abused
  (e.g., excessive returns, repeated claims of "damaged" goods, etc.).
  Returns for items that do not meet the criteria listed above will be
  rejected, and no refund will be issued.
  
  We appreciate your understanding and cooperation. Our goal is to provide
  you with top-quality products and excellent service. If you have any
  questions about our return policy, feel free to reach out to our
  customer support team before making a purchase.

• How can I contact Premiumkitz?
  Our luxury concierge is available via email at support@premiumkitz.com or through our [Contact Page].
• Do you offer styling consultations?
  Yes. Please refer to our ascent of starz luxury concierge service in the website navigation.

Return Policy – Because Luxury Should Always Feel Right

Your satisfaction is not just our priority—it’s our promise. If something isn’t perfect, we’ll make it right.

At premiumkitz, we take great pride in our products and work hard to ensure customer satisfaction. We understand that sometimes returns are necessary, but we have implemented certain conditions to maintain the integrity of our products and customer experience.

Eligibility for Returns: Returns are accepted only within 14 days of the delivery date. Products must be in original, unused, and unopened condition. If the product has been opened or used in any way, returns will not be processed unless deemed defective.

Non-returnable Items: Sale or clearance items are also final sale and non-returnable.

Return Process: To initiate a return, customers must submit a detailed Return Request Form within 7 days of delivery. This form must include a clear reason for the return and photographic evidence (if applicable) of the product’s condition. Upon approval, customers will receive a Return Authorization Number (RAN). Returns sent without an RAN will not be processed. Return shipping costs are the responsibility of the customer. We strongly recommend using a track-able shipping service or purchasing shipping insurance for returns. We cannot guarantee receipt of your returned item without tracking.

Restocking Fee: All accepted returns are subject to a 15% restocking fee to cover the handling, repackaging, and inspection costs.

Refund Process: Refunds will be issued within 14 business days after the item is received and inspected. Refunds will be processed to the original payment method minus the restocking fee and any shipping costs.

Defective or Damaged Items: If your item is defective or damaged upon arrival, you must report the issue within 48 hours of receiving your package. Proof of damage must be submitted in the form of photos and a detailed description. In cases of defects, we may offer an exchange or issue a partial refund at our discretion. A full refund for defective products is not guaranteed.

Additional Considerations: We reserve the right to limit or refuse returns at our discretion if we believe the return policy is being abused (e.g., excessive returns, repeated claims of "damaged" goods, etc.). Returns for items that do not meet the criteria listed above will be rejected, and no refund will be issued.

We appreciate your understanding and cooperation. Our goal is to provide you with top-quality products and excellent service. If you have any questions about our return policy, feel free to reach out to our customer support team before making a purchase.